FAQs

Getting Started 

What currency are the prices on the site in?
All prices are in USD.

How can I track my order?
Get all your package information using your tracking number from our "TRACK YOUR PACKAGE"section

How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at

sales@jroming.com

 for your general queries.

What is your return policy?
We offer a 100% money-back guarantee. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How much is the restocking fee?

We do not charge a restocking fee on returns.

CONTACT INFO

Email: sales@jroming.com

Phone:+86 189 6759 7672

Support: Monday - Friday 10 AM - 10 PM (ET)

At Jroming, we believe that behind every flawless set of lashes and every stunning video, there is perfect lighting.

Our story began in 2005. For the past 19 years, we have dedicated ourselves to one thing: mastering the art of illumination. We understand that for lash artists, estheticians, and content creators, lighting isn't just an accessory—it's your most essential tool.

That's why we control every step of the process. From our manufacturing facility in Zhejiang to your doorstep, we ensure every Ring Light and UV Lash System meets the highest standard of color accuracy and stability.

We are proud to have supported professionals in over 30 countries, including the USA, Australia, and the UK. Today, Jroming is here to support you. Whether you are setting up your first salon or upgrading your studio, we provide the professional lighting solutions you need to shine.

Our Promise:

  • Verified Safety & Health
  • Total Control & Convenience
  • Professional Precision
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